Shipping & Delivery

Once your order is placed, please allow up to 48 hours for our team to carefully pick, pack, and prepare your order for shipment.
We offer FREE International Shipping on all orders.

Most orders arrive within 2 weeks of being shipped. Delivery times may vary depending on your location and local postal service.
If you have not received your order within this timeframe, please contact us with your order number and our 24/7 customer support team will assist you.
Please note that shipping times exclude customs clearance or unexpected postal delays.

Need to make a change? Please email us immediately with the subject line CHANGE or CANCEL.
If your order has already been dispatched, it cannot be changed or cancelled. In that case, you will need to follow our return process.

Once your order is shipped, you’ll receive a tracking number. Please allow 24–48 hours for tracking updates to appear.
If your order shows as "delivered" by the courier, Kinder Filter is not responsible for lost or stolen packages. Couriers may leave packages at your doorstep if no one is home.
We do not provide replacements or refunds for packages marked as delivered, but if this happens, contact us—we’ll do our best to help.
Tip: Please check your spam/junk/promotions folder if you do not see your shipping confirmation email.

Please ensure your shipping address is entered correctly at checkout.
If you notice an error, contact us immediately. We’ll do our best to correct it before your order is shipped.

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide a photo/video of the issue.
Our team will work with you to resolve the problem as quickly as possible.

If you ordered more than one item, they may be shipped separately depending on stock and supplier location.
You may receive some items earlier than others, but rest assured—they are on the way!

Our support team is here for you 24/7.
📩 Email us at: buythoriabd@gmail.com